Home Support Worker (#16)
Working in and from the worksite, the Home Support Worker provides assistance, support, and basic skill training to tenants in their living environment while encouraging independence, responsibility, and healthy lifestyle choices. This Home Support Worker position focuses on providing enhanced support to program participants who have been referred to a housing site, with a focus on medication support, hygiene assistance, housekeeping, and coordination of community resources.
Duties and Responsibilities:
- Provide assistance with personal hygiene, grooming, toileting, housekeeping, dressing, lifting, and other life skills.
- Participate in case planning with residents and/or healthcare providers by performing duties such as interviewing residents to identify problems and needs, obtaining required information from various sources (families, care providers), documenting resident needs and wants, and assisting residents in determining appropriate programs.
- Observe residents, identify and assess potential emergency situations, and develop short-term strategies to deal with such situations, including de-escalating challenging behaviors. Report medical, behavioral, and other problems as required. Provide feedback and input regarding residents' needs, performance, and progress.
- Provide supportive feedback, demonstrations, modeling, and behavior management to clients, their families, and their personal networks to assist with the development of physical, social, emotional, and life skills, such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills.
- Provide medication support, following established policy.
- Provide meal programs or support, following established policy.
- Identify available social, economic, recreational, and educational services and resources in the community that will meet residents' needs. Provide residents with related information.
- Facilitate residents' physical, recreational, educational, and employment needs by arranging for transportation to programs/services, assisting residents in attending appointments, and implementing programs.
- Complete and maintain related records and documentation, such as care plans, progress reports, statistics, and daily logs.
- Ensure the maintenance, cleanliness, and safety of programs and residence by completing janitorial and maintenance tasks as directed.
- Be informed of Harm Reduction policies and be available to support residents with safe use practices, including overdose response or first aid when required.
- Assist and complete monthly room checks.
- Conduct wellness checks.
- Orient new staff by sharing job information.
- Perform other related duties as assigned.
Education, Training & Experience:
- One (1) year of experience working with people with mental illness or those at risk of homelessness and a demonstrated commitment to promoting empowerment and individual/group advocacy.
- Certificates in Narcan Training, First Aid, and NVCI.
- Criminal record check.
Skills & Abilities:
- Ability to work in a harm reduction environment, including an observed consumption area, as well as familiarization with the principles of harm reduction.
- Physical ability to carry out the duties of the position.
- Able to work independently with minimal supervision, exercise initiative and good judgment.
- Ability to operate related equipment.
- Ability to communicate effectively, both verbally and in writing.
- Ability to organize and prioritize.
- Ability to observe and recognize changes in clients.
- Ability to establish and maintain rapport with clients, staff, and management, and collateral service providers.
- Home management skills.
- Ability to instruct and analyze and resolve problems.
- Conflict resolution and crisis intervention skills.
- Ability to assist with medication support and follow established policies and procedures.
- Advocacy skills.