Working from the worksite, the Resident Support Worker provides assistance and support to residents in their living environment, promoting independence, self-responsibility, and healthy lifestyle choices. This role falls under the direction of the Site Manager and involves the following responsibilities:

1. Assist with resident support by identifying potential problems and reporting difficulties to the Building Coordinator and Management.
2. Recognize, analyze, and handle potential emergency situations, ensuring the safety of residents and the public in cases of aggressive behavior.
3. Observe residents and assess potential emergency situations, developing short-term strategies to de-escalate challenging behaviors.
4. Offer supportive feedback and behavior management to assist residents in developing physical, social, emotional, and life skills, such as personal hygiene, housekeeping, meal planning, and interpersonal skills.
5. Provide medication support in accordance with established policy.
6. Support meal programs according to established policy.
7. Conduct rounds every 30 minutes to maintain the safety and security of the housing site, addressing any issues found.
8. Complete and maintain records and documentation in the Community Builders database, including resident interactions, progress reports, and daily logs.
9. Ensure the maintenance, cleanliness, and safety of programs and residence by completing janitorial and maintenance tasks as directed.
10. Assist with monthly room checks if required.
11. Conduct wellness checks.
12. Perform other related duties as assigned.

Education, Training & Experience:

1. Minimum of one (1) year post-secondary education.
2. One year of recent related work experience or an equivalent combination of education, training, and experience.
3. Certificates in Narcan Training, First Aid, and NVCI.
4. Criminal record check.

Skills & Abilities:

• Ability to work in a harm reduction environment, including observed consumption areas, and familiarity with harm reduction principles.
• Physical ability to carry out the duties of the position.
• Able to work independently with minimal supervision, exercise initiative, and good judgment.
• Ability to operate related equipment.
• Effective verbal and written communication skills.
• Strong organizational and prioritization abilities.
• Observational skills to recognize changes in clients.
• Capacity to establish and maintain rapport with clients, staff, management, and collateral service providers.
• Home management skills.
• Conflict resolution and crisis intervention skills.
• Ability to assist with medication support and follow established policies and procedures.
• Advocacy skills.
• Sensitivity to the population groups housed in a low-barrier housing environment.

Education, Training & Experience:

• Minimum of one (1) year post-secondary education.
• One year of recent related work experience or an equivalent combination of education, training, and experience.
• Certificates in Narcan Training, First Aid, and NVCI.
• Successful Criminal record check.

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