Shelter Support Worker (#08)



Area of work


Hours of work

As required

Days of work

As required

Grid level

6 - JJEP Wage Grid

Apply by

June 19, 2020

The Shelter Support Worker provides support to shelter guests and maintains a safe, clean, and welcoming space for homeless individuals in need of temporary accommodations.

Duties & Responsibilities:The responsibilities of the Shelter Support Worker include:

  1. Familiarizing themselves with Community Builders' Policies and Procedures, as well as Emergency Protocols.
  2. Completing and submitting shift reports, noting significant guest interactions as per guidelines and using the Community Builders database.
  3. Monitoring and checking off guests seen on the roster to inform the 48-hour bed turnover policy.
  4. Enforcing shelter guidelines set by Community Builders.
  5. Reporting any infractions of shelter policies to the Coordinator and Management for preparing Incident Reports.
  6. Responding promptly to crises, including overdoses and medical emergencies, and utilizing emergency services when necessary. Being familiar with non-violent crisis intervention procedures to deescalate conflicts and aggressive behaviors of guests.
  7. Maintaining professionalism during interactions with shelter guests as per policies.
  8. Facilitating the serving of three meals a day within the shelter.
  9. Conducting regular rounds inside and outside the shelter, including patio areas, washrooms, storage spaces, and other Community Builders buildings as needed.
  10. Assisting in maintaining shelter standards, including recording fire safety deficiencies, maintenance issues, pest control problems, clutter, and health and safety hazards.
  11. Allowing guests access to Harm Reduction supplies and restocking as needed.
  12. Facilitating entry to the shelter by outreach teams and medical organizations to help guests access housing and medical assistance when required.
  13. Performing regular cleaning tasks to ensure the cleanliness of the shelter, including washrooms, changing sheets on beds, laundry, garbage disposal, perimeter checks, and picking up any garbage.
  14. Being willing to relocate to other shelter sites when operationally required.
  15. Refer to the additional tasks list posted in the shelter.

Education, Training & Experience:

  1. A minimum of completed Grade 12 education.
  2. Six (6) months of recent related work experience or an equivalent combination of education, training, and experience.
  3. Certificates in Narcan Training, First Aid, and Non-Violent Crisis Intervention training (NVCI).
  4. Criminal record check.

Skills & Abilities:

  1. Ability to work in a harm reduction environment, including an observed consumption area, with familiarity of harm reduction principles.
  2. Physical ability to carry out the duties of the position.
  3. Capable of working independently with minimal supervision, exercising initiative and good judgment.
  4. Ability to operate relevant equipment.
  5. Effective verbal and written communication skills.
  6. Strong organizational and prioritization abilities.
  7. Observation and recognition of changes in clients.
  8. Establishing and maintaining rapport with clients, staff, management, and collateral service providers.
  9. Home management skills.
  10. Instructional abilities.
  11. Problem-solving and conflict resolution skills.
  12. Ability to assist with medication support and follow established policies and procedures.
  13. Advocacy skills.

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